FAQ
Frequentyl ASKED questions & contact
All orders except items on sale and earrings can be returned/exchanged for a full refund within 60 days with proof of purchase. Return shipping is not included. Sale items are non-refundable. Our scents collection, sage sticks, candles, and soaps cannot be returned or exchanged after being opened or used. Returns are processed within 5-7 business days after being delivered and received.
All orders except items on sale and earrings can be returned/exchanged for a full refund within 60 days with proof of purchase. During the holiday season, we offer an extended 60-day exchange window. Purchases made between November 1st to December 31st at midnight can be exchanged within 60 days of delivery with proof of purchase.
After you complete your purchase, you will receive an email confirmation with shipping information.