Jewellery & decor is precious - something to be treasured for generations to come. That's why we offer best-in-class 3 year warranty to keep all pieces as good as new.
Start your repair process below.
Our 3-Year Warranty protects you from manufacturing defects in materials and workmanship, including:
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Broken chains or clasps under normal use
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Stone loss due to defective settings
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Plating issues not caused by chemical or physical abrasion
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Soldering issues or loose links
We stand by our products and will happily replace eligible items at no cost to you.
What’s Not Covered
The following are not covered:
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Accidental damage, including drops, crushes, or snags
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Scratches, fading, or general wear and tear from daily use
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Tarnishing or discoloration due to cleaning chemicals
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Loss or theft of the item
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Damage caused by unauthorized repairs or resizing by third-party jewelers
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Alterations or modifications after purchase
Conditions for Warranty Claims
To maintain your eligibility:
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You must be the original purchaser with valid proof of purchase
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Warranty is non-transferable
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Claims must be made through our official support channel at support@mindfulnessbody.com
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Items must be returned to us for inspection before approval
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Shipping to us is the customer’s responsibility; we cover return shipping for approved claims
How to Make a Claim
Making a warranty claim is easy:
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Email us at support@mindfulnessbody.com with your order number and clear photos of the issue
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We’ll assess and respond within 1–3 business days
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If approved, send the item back to us for replacement
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We’ll take care of the rest and return your jewellery to you as soon as possible
Questions?
Our team is here to help. For support, questions, or to start a warranty claim, email us anytime at support@mindfulnessbody.com.